Shipping & Returns

Where we ship

We currently ship throughout Australia and New Zealand.

Australia

• Standard Shipping — A$10 Flat Rate (2–7 business days)
• Express Shipping — A$15 Flat Rate (1–3 business days)
• FREE Standard Shipping on orders over A$99 and all subscriptions.

New Zealand

• Standard Shipping — A$20 Flat Rate (5–10 business days)
• FREE Standard Shipping on orders over A$149.
• Subscription orders ship for A$15 Flat Rate.

Dispatch

Orders are typically dispatched within 1–2 business days. Delivery estimates begin once your order has been dispatched.

Tracking

Every order includes tracking. You'll receive an email with your tracking information as soon as your order has been dispatched.

Packaging

Orders are carefully packed using eco-conscious packaging designed to protect your products during transit.

Returns

Due to the nature of our products, we cannot accept returns on opened items.

If your order arrives damaged, incorrect, or has a manufacturing issue, please contact us within 14 days of receiving your order and we'll make it right.

Email: grannrising@gmail.com

Subscriptions

• Australia — FREE Standard Shipping on every subscription order.
• New Zealand — A$15 Flat Rate Shipping on every subscription order.

You can skip, reschedule or cancel your subscription at any time through your customer portal. See our terms for details.